Customer Satisfaction Survey (NPS)

Benefits

  • build useful, comparable, performance metrics
  • receive continuous feedback on your performance & your customers’ expectations
  • take correct and relevant action steps to improve and/or rectify
  • leverage customer satisfaction survey data to improve customer experience

Features

  • collect feedback using an NPS (net promoter score) compatible survey in two easy steps (choose score, give open feedback)
  • feedback given is added to customer data (individual customer’s timeline)
  • survey results can be calculated using NPS or by averaging the score