We are currently looking for a Support Specialist to join our Customer Success team.
The Customer Success team’s role is to train and support our clients in the everyday use of the Custobar platform.
We aim to deliver a seamless experience covering the technical integration of the Custobar platform as well as the user training for marketing specialists. This means we need to be able to speak the language of both roles. The CS team also acts as a bridge between the customer and Custobar’s own IT specialists, forwarding advanced technical issues we cannot fix ourselves and troubleshooting those we can. Working with us, you will be expected to tackle complex technical tasks and advise our IT partners.
The CS team plays a central role in helping implement the customer’s strategies, via technical support, consulting and tutoring on the use of the Custobar platform’s features. For this reason, understanding the customer’s business landscape and ongoing projects is crucial.
Our main goals are customer retention, engagement and satisfaction.
You will join a team of four people who are passionate about understanding and offering our clients the best service possible. In this role you get to work independently and embrace full responsibility. Of course you will always receive guidance and get to learn from senior members who are always willing to help.
Your daily tasks will include customer support in the support channel, (remote) meetings with clients to address issues and introduce new features and consolidating guides and training material.
You will work in unity with the Customer Success team, deal with customers daily and spar often with the tech team. This is a position that offers fast personal and career growth. You get to work with known brands and consumer businesses and help them to succeed.
What we hope from you
- Experience in Customer service
- Experience in Saas support is a plus
- Ability to manage customer expectations, communicate important issues in a clear manner and handle multiple problems simultaneously
- Ability to translate tech language to a non-tech person
- Willingness to learn new skills, new tools and not afraid to get techy, test and investigate bugs by yourself
- Good interaction skills and experience working with people
- Fluent English or Finnish, other European languages are a plus
We are a company with a compact team of top professionals, driven by offering the best possible product and experience to our customers. The Custobarians are friendly, down to earth and straight to the point people. We are flexible and quick in our day-to-day work. If something doesn’t work, we change it. We are continually evolving.
Our main office is located in Helsinki, with the possibility to work remotely as well. We appreciate a good work-life balance and are family-, pet- and hobby friendly. The role is a permanent full time role.
Our vision is to be the leading customer data and marketing automation platform in the market and to provide best-in-class user experience for our customers. Our mission is to help multichannel B2C service providers utilise their customer data to the fullest in the time of global e-commerce and digitalisation of the industry. We are here to help our clients reveal and reach the customers behind the data.
Are you interested?
Please send your application by 14.03.2021 through the Hub. In case you have any questions, please email us at firstname.lastname@example.org or call our HR Manager Aino Pietiläinen, 040 1899 395. The position will be filled as soon as a suitable candidate is found.