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How to ensure your designs are always saved in the Email Editor Beta

We know that saving can occasionally fail in the beta environment, but you can avoid losing your hard work by using a proactive saving strategy and reporting bugs to our team. This approach ensures your workflow remains uninterrupted while we prepare to launch our upcoming auto-save feature.

1. Save your work frequently

Click the Save button often while you are designing. Because the auto-save feature is still in development, manual saving is the most reliable way to protect your progress until the update is live.

2. Report error details to support

Copy the technical information if a save attempt fails and an error screen appears. You should click the "details" link on the error message, copy the text, and email it to support@custobar.com. This data allows our developers to investigate and resolve the issue quickly.

Screenshot 2026-04-20 at 11.24.05

3. Use the undo button to retry

 Press the "undo" button after a failed save attempt. Once you have undone the last action, try saving again. If it continues to fail, repeat the process of pressing "undo" and "save" as many times as necessary until the editor allows the save to complete.
 

Final thoughts

Taking a moment to save frequently and reporting errors helps us build a more stable editor for you. By using the undo function during glitches, you can maintain your momentum and ensure no creative effort goes to waste.