Gather feedback, refine experience, boost loyalty

Custobar's Customer Satisfaction Survey transforms customer feedback into action and drives business growth through automations based on the customer experience.

Watch the webinar

Add a new level of understanding to your customer experience

Collect actionable insights from your customers effortlessly. With our Customer Satisfaction Survey, we will equip you to refine your products, improve services, and elevate customer experience to new heights.

Build useful, comparable satisfaction metrics
Receive continuous feedback on performance and customer expectations
Take relevant action steps to improve and rectify
Utilise survey data to enhance the customer experience

Why choose Custobar’s Customer Satisfaction Survey?

Get actionable insights

Monitor satisfaction with clear metrics and open-ended feedback to uncover opportunities for growth and customer journey improvement.

Act on insights with seamless marketing campaigns

Turn your survey results into impactful actions effortlessly. Address concerns, nurture loyal relationships, and reach your target audience with precision.

Yet another grade to your customer profiles

All survey results are synced on each customer's personal timeline for a complete 360° customer view.

Automate customer happiness upkeep

Identify detractors, passives, and promoters. Enhance performance with targeted automations to customers or your staff when a customer enters a certain segment of satisfaction.

Trigger-based surveys

Easily send surveys right after sales or any customer interaction via email or SMS. Take control of your customer experience with smart tools that turn feedback into your biggest advantage!

How it works

1. Set up your survey

Design your survey triggers to match your business goals—whether it's post-purchase feedback or general satisfaction.

2. Collect feedback

Distribute surveys via email or SMS. Use automation to send them at the right moments or intervals.

3. Analyse & act

Get visual stats, identify trends, and act on responses instantly. Automatically send thank you emails with invitations to share positive experiences online to promoters or send targeted communications showcasing recent improvements to detractors.

4. Enrich customer profiles

Survey results flow directly to the customer satisfaction dashboard and the customer 360° view, enriching every customer's profile. Use this data to personalise interactions and create loyalty-driven campaigns.

Frequently Asked Questions

What types of feedback can Custobar's survey collect?

You can gather numerical scores, from 0 to 10, and open-ended comments, helping you monitor satisfaction levels and uncover key customer insights.

Is it easy to integrate this survey into email and SMS campaigns?

Absolutely! Embed survey modules directly into your email campaigns or enable two-way SMS campaigns for easy feedback collection.

Can I use the survey data for targeted campaigns?

Yes! Segment audiences based on survey results in Custobar and personalise your marketing communications to build loyalty or resolve pain points.

Will negative feedback trigger any automated actions?

Yes! When customers leave negative feedback, Custobar can, for example, automatically alert your customer service team. Obviously similar automations can be build for positive and neutral feedback as well. Explore even more automation ideas in our blog! [LINK]

Do I need technical skills to set this up?

Not at all. Custobar's user-friendly interface ensures any team member can design and launch surveys effortlessly. Contact our Customer Success team for a free trial!

Unlocking the Power of Loyalty: Building Lasting Relationships