Measure satisfaction for the best results

Easy and powerful tool for gathering customer feedback and building useful, comparable performance metrics: the Satisfaction Survey. The results can be compared and analysed over time across all of your various audiences.

Benefits

• build useful, comparable, performance metrics
• receive continuous feedback on your performance & your customers’ expectations
• take correct and relevant action steps to improve and/or rectify
• leverage customer satisfaction survey data to improve customer experience

Features

• collect feedback using an NPS (net promoter score) compatible survey in two easy steps (choose score, give open feedback)
• feedback given is added to customer data (individual customer’s timeline)
• survey results can be calculated using NPS or by averaging the score