Do you have one Shopware store with multiple saleschannels? Due to how Shopware's and Custobar's data models work, you will need several Custobar environments.
When you have one Shopware store with multiple saleschannels, it causes an issue (than is easily solved!) when bringing in product data into a CDP like Custobar. In Shopware, the product IDs in each storefront are the same, and that's why product data in Custobar would get overwritten every time with another saleschannel's data.
There's a way around it: multiple Custobar environments. Get in touch your email@example.com if you're new to Custobar, or firstname.lastname@example.org if you're already our customer - and let's get this thing working for you!